XM-3393 Bumper Plate Warranty

STANDARD ONE YEAR LIMITED MANUFACTURER WARRANTY

XMARK XM-3393 BUMPER PLATES

Who is covered?

This warranty is extended to the original purchaser of the product.

What is covered and for how long?

XMark warrants that all new 25, 35, 45 and 55-pound plates are free from defects in manufacturing, materials and workmanship, under normal residential use and conditions, for a period of three (3) years from the original date of purchase; COMMERCIAL USE one (1) year.

What is not covered?

The warranty does not cover defects or malfunction caused by misuse, neglect, abuse or improper maintenance, exposure to extreme weather conditions, use with equipment which it is not intended to be used or damage caused by transportation. It doesn’t cover cosmetic or incidental damages. Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product. XMark does not warrant or provide service or support for any third party products.

What we will do?

We will, at our discretion, repair or replace any product that proves to be defective in material or workmanship during the warranty period. If a defective product is returned within the first 90 days of purchase, you will receive a new replacement. Products returned to XMark after the first 90 days may receive a refurbished replacement of similar cosmetic wear. If the product is no longer being manufactured or is out of stock, we may replace your product with a comparable or improved product or issue a credit at our option. Providing new or refurbished replacement products will not extend the original product warranty period.

What we will not do?

We will not pay shipping, handling, packing, postage, insurance, international import/export fees including duty and taxes to and/or from customers for defective product claims made more than 90 days after the date of purchase.

What to do to obtain warranty service.

To obtain warranty service for products purchased from a third-party, retail or directly from XMark you must return the product with proof of purchase using the following procedures:

1. Contact XMark Customer Support for specific return and shipping instructions via email or by telephone as follows:

  • Email: service@xmarkfitness.com
  • Telephone: 1-800-719-4605

2. To help ensure warranty claims are for genuine XMark products, our Customer Support Department will require photos of the defective merchandise along with a copy of the original invoice showing the date of purchase and SKU number of the product(s) purchased;
3. Upon receipt of the photos and invoice, the Customer Support will assign a return authorization number.
4. Place the return authorization number prominently on the outside of the return packaging. Return packaging not bearing a return authorization number may be refused; and
5. Label and ship the product, freight prepaid, to the address provided by XMark.

Exclusions and limitations:

THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER OBLIGATIONS OR LIABILITIES ON XMARK’S PART ARISING OUT OF, OR IN CONNECTION WITH OUR PRODUCTS AND STATE OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDIES RELATING TO THEM. EXCEPT AS OTHERWISE PROVIDED IN THESE LIMITED WARRANTY TERMS, THE PRODUCTS ARE PROVIDED WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND, WRITTEN OR ORAL, EITHER BY XMARK OR ANYONE WHO HAS BEEN INVOLVED IN THEIR CREATION, PRODUCTION OR DISTRIBUTION, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, TITLE AND NON-INFRINGEMENT. XMARK’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL XMARK BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY; AND SUCH LIMITATIONS WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Other legal rights:

This limited warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. The laws of certain jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so some or all of the above disclaimers, exclusions or limitations may not apply or apply fully to you.